Tidio alternative for Instagram creators in India
If your leads come from Instagram comments, Comment Kro turns each matching comment into a DM, priced in rupees.
Side by side
Comment Kro vs Tidio
Tidio is a customer service platform: website live chat, a shared inbox for email, Instagram, Messenger and WhatsApp, rule-based Flows and the Lyro AI agent. Comment Kro is much narrower. It works only on Instagram and handles three moments: a comment on your post or reel, a keyword DM and a story mention. Each one gets an automatic DM within seconds, and the person is added to your leads list. Prices are in INR, the Free plan sends 1,000 DMs a day, and support answers in English or Hindi.
| Feature | Comment Kro | Tidio |
|---|---|---|
| Free plan | ₹0 forever: 1,000 DMs a day, unlimited automations | $0: 50 billable conversations and 100 Flows visitors a month |
| Lowest paid plan | Pro: ₹199/month, or ₹149/month billed yearly | Starter: $29/month, or $24.17/month billed yearly |
| Billing currency | INR, through Razorpay | USD |
| Channels | Instagram only | Website live chat, email, Instagram, Messenger, WhatsApp |
| Comment-to-DM | Yes | Not published (comments can be managed from the Tidio inbox) |
| Keyword DM replies | Yes | Not published as keywords; Flows answer common questions |
| Story mention replies | Yes | Not published (lists replies to messages and reactions in Stories) |
| AI agent | No | Yes - Lyro AI Agent, first 50 conversations free |
| Support language | English and Hindi, by email | Not published |
Tidio is a customer service platform with website live chat, a shared inbox for email and social messages, and the Lyro AI agent.
Tidio details checked on 3 October 2026 from their public pages: Tidio pricing page, Tidio Instagram integration page. Plans change, so check their site before you decide. All trademarks belong to their respective owners.
Why switch
Reasons to try Comment Kro instead of Tidio
Everything you need to turn Instagram comments into conversations, priced for creators and businesses in India.
- Made for the Instagram moments Tidio's pages don't list: a DM for every matching comment on your posts and reels, and replies to story mentions.
- A 4-step builder (Basics, Trigger, Message, Review): pick the posts, add keywords like LINK or PRICE, write the DM and launch.
- Pro is ₹199/month, or ₹149/month billed yearly, paid in rupees. Tidio Starter is $29/month, or $24.17/month billed yearly.
- Free forever, not a trial: 1,000 DMs a day with unlimited automations.
- Email support in English and Hindi, with replies within 24 hours, Monday to Friday.
FAQ
Tidio vs Comment Kro: questions
Should I use Tidio or Comment Kro for Instagram?
It depends on where your conversations start. If people comment words like LINK or PRICE under your reels, Comment Kro is built for that: each matching comment gets a DM, plus an optional public reply. If you need one inbox for website chat, email, WhatsApp and Instagram messages, with an AI agent answering questions, that is what Tidio is built for.
Can Comment Kro replace Tidio's website live chat?
No. Comment Kro has no website chat widget, email inbox, WhatsApp or AI agent. If you need those, keep Tidio for your website and use Comment Kro for Instagram comments, keyword DMs and story mentions.
Can I move my Tidio Instagram setup to Comment Kro?
There is no import tool, and Flows do not carry over. A Comment Kro automation only needs a trigger, keywords and a message, so most people set one up in a few minutes: connect Instagram, choose "Comment on a post or reel", "Direct message" or "Story mention", add your keywords and launch.
Does Comment Kro have an AI chatbot like Lyro?
No. Comment Kro sends the message you write, personalised with {{sender_name}} and {{comment_text}}. There are no AI replies, so every DM says exactly what you wrote.
Ready to switch from Tidio?
Start automating your Instagram comments, DMs and story mentions in minutes. Free, no card required.